Refund policy

14-Day Return and Refund Policy for Food and Unopened Items

At Lithuanian Treats, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our 14-day return and refund policy for non food and unopened items. Please read the following guidelines carefully to understand your rights and responsibilities:

Eligibility for Return and Refund:

  1. Unopened Items: To be eligible for a return and refund, items must be unopened and in the same condition as you received them.

  2. Within 14 Days: You must initiate the return process within 14 days of receiving your order. We will not accept returns requested after this period.

Return Procedure:

  1. Contact Us: To initiate a return, please contact our customer service team within the specified time frame, providing your order details and reason for return.

  2. Packaging: Ensure that the items are securely packaged to prevent damage during return transit.

  3. Return Fee: Please note that the buyer is responsible for covering the return shipping fees unless the return is due to an error on our part.

Refund Process:

  1. Verification: Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria.

  2. Refund Initiation: If the items are deemed eligible for a refund, we will initiate the refund process. Please allow 3-5 business days for the refund to be processed.

  3. Refund Method: Refunds will be issued in the same form of payment used for the original purchase unless otherwise specified.

Exceptions:

  1. Opened Items: Unfortunately, we cannot accept returns for opened food items due to health and safety regulations.

  2. Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately for assistance.

Contact Information:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at hellobaltictreats@gmail.com.

Disclaimer:

Baltic Treats reserves the right to amend or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase with us, you agree to abide by the terms and conditions outlined in this policy.